Privacy Policy

Effective Date: March 15, 2026

SymFlow ("SymFlow," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our software, or interact with us by email, phone, or text message.

1. Information We Collect

Information You Provide to Us

• Name
• Company name
• Email address
• Phone number
• Billing information
• Information submitted through forms, demos, support requests, or account registration

Information Collected Automatically

• IP address
• Browser type
• Device information
• Pages visited
• Referral source
• Usage data and activity within our website or platform

Customer Data

When businesses use SymFlow, we may process business and customer information on their behalf, including service details, appointment data, work order information, and related communication records.

2. How We Use Information

We use information to:

• Provide, operate, and improve SymFlow
• Create and manage accounts
• Communicate with users and customers
• Send service-related notifications, appointment reminders, and account updates
• Provide customer support
• Process billing and payments
• Maintain security and prevent fraud
• Comply with legal obligations

3. SMS Communications

SymFlow may be used by businesses to send SMS messages such as appointment reminders, service updates, work order notifications, and review requests.

Customers receive messages only after providing their phone number through a service interaction or other valid opt-in process.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

4. How We Share Information

We do not sell personal information.

We may share information with:

• Service providers and vendors who help us operate our platform
• Payment processors
• Cloud hosting providers
• Communication providers such as email and SMS platforms
• Legal authorities if required by law or to protect our rights

5. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You may:

• Opt out of SMS messages by replying STOP
• Request help regarding SMS messages by replying HELP
• Contact us to update or correct your information
• Contact us to request deletion of your information, where applicable

8. Third-Party Services

Our website or platform may contain links to third-party services or integrate with third-party tools. We are not responsible for the privacy practices of those third parties.

9. Children's Privacy

SymFlow is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: